FAQ
For EMPLOYEES
EMPLOYEE:
Who can use MITRO?
MITRO:
Everybody! If your employer is registered and has onboarded MITRO as an employee benefit, you can request and receive your earned wage in 2 days. You can also use our savings tools, get exclusive discounts, and 1:1 financial counseling.
EMPLOYEE:
How do I access my earned wages?
MITRO:
If your company has onboarded Mitro, you can request your earned wage based on the days worked in the running month. After confirmation, Mitro will transfer the accessible amount to your bank or mobile bank account.
EMPLOYEE:
How much money can I get from Mitro?
MITRO:
You can access a portion of what you've already earned, usually up to 60%, during every pay period. The maximum accessible amount is determined by employer settings.
EMPLOYEE:
Do I need a bank account or card to get cash from Mitro?
MITRO:
Your requested earned wage is transferred to your bank account. So, technically yes, you need a bank account. However, you can also request the deposit in your mobile bank account.
EMPLOYEE:
How long does it take to get the requested money?
MITRO:
Requested Cashouts are confirmed and transferred to designated bank or mobile bank accounts within 48 hours.
EMPLOYEE:
If I take a cashout today, how and when will it be paid back?
MITRO:
Earned wages accessed using Mitro will be deducted from your next paycheck. One can also opt for more flexible payback plans via monthly installments, for a nominal payment process fee.
EMPLOYEE:
How much does it cost?
MITRO:
Mitro is zero-cost to use if you settle your cash-out from your immediate paycheck. For flexible monthly settlement plans of 3/6/12 months, there's a nominal monthly payment process fee of, as low as ৳50.

Free Services: Accessing Mitro customer support for your accessible balance and account information, Financial Counseling, and Savings features are free to use anytime for all users.
EMPLOYEE:
Is credit score a factor in using Mitro?
MITRO:
No, as Mitro is not a lending service, your credit score is a non-factor for earned wage access.
EMPLOYEE:
Who pays the money accessed by employees?
MITRO:
We do. Mitro fronts the requested cash to the employees. There is no income or expense impact for the employer.
We have answered the most popular questions about Mitro .
If you didn't find the answer here, we'll be glad to help you by e-mail. Write us to
hello@mitro.com

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